PRODUCT TYPE
SaaS (B2C/B2B)
PLATFORM
Web
TIMELINE
2 weeks (2024)
OVERVIEW
Gave YouTube creators clarity, control, and confidence to improve their videos when they were unsure how to do so, through an AI-powered dashboard.
As the sole design intern at Upview.AI, a small startup, I led this end-to-end project from research to final demo as a separate product initiative alongside their main platform.



BUSINESS GOAL
"With competitors emerging, analyze their products to find opportunities to stay ahead." - Stakeholder directive
Key findings:
Cluttered layouts made content hard to digest.
Long scrolls and hidden insights slowed decision-making.
Lack of context reduced trust in AI suggestions.
These issues consistently blocked creators from taking action. I used these insights to shape my design decisions, shown below.
Applied Nielsen Norman Group's Usability Heuristics
POSITIVE OUTCOME & FEEDBACK
The design was greenlit for a demo pitch to investors for funding.
"Dexter's designs have not only met but exceeded my expectations. I'm eagerly looking forward to implementing and releasing them.”
Jenil Shah, CTO of Upview.AI

PROCESS HIGHLIGHTS
Turning Point #1: Giving Users Control
Introduced editable keywords so users could guide results and feel more confident.
Included a copy button so users could apply suggestions faster and with less friction.

Turning Point #2: Making AI Transparent
60% of the surveyed users didn’t trust AI suggestions.
I added "Viral Scores" comparing old and new metadata to show change.